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Solutions Engineer

Location

Beijing

Employment Type

Full-time


Job Description

Inneractive is looking for a passionate, highly skilled and tech-savvy Solutions Engineer (SE) to join our growing Beijing team.
The SE will develop new client initiatives, as well as support existing clients to ensure the highest standard of service, quality and satisfaction of our loyal customers. This role combines pure technical work for the client with a consultative approach, working with the client on adopting new business products / features to help grow revenue. A strong candidate would possess a strong sense of responsibility, flexibility, dedication to high quality standards, and would have a combination of technical and consulting skills.

If you are looking to join a leader in the fastest growth industry around, then this may be the perfect opportunity for you.


RESPONSIBILITIES:

·  Onboard new clients and guide them through the implementation process - work closely with sales,  
   engineering and professional services in the process

·  Serve as the designated expert to clients and potential clients regarding all of Inneractive’s products and    
   services

·  Lead supply side integrations with new/existing clients, while providing expertise during the preliminary,
   integration and certification phases

·  Support the business team with resolving technical issues related to the partner platform implementation,
   and develop strong relationships to further support the interests of Inneractive’s customers

·  Actively consult the client on solutions that would help him optimize his revenue

·  Identify upsell opportunities by providing technical solutions that scale revenue

·  Collaborate internally and externally to find and address tech related issues in a timely manner

·  Collect client requirements during the work process, and working closely with sales and product teams on
   adding it to the product roadmap

Requirements


·  3+ years of experience as a  sales engineer / technical account management / SW development /
   professional services / integration engineering

·  BA / BS in Computer Science, Engineering or an equivalent discipline

·  Strong troubleshooting skills: HTTP, HTML and JavaScript

·  Familiarity with scripting languages (Python, Perl, JavaScript, etc.) and database management systems
   (MySQL, Postgres, Oracle, etc.)

·  Familiarity with web debugging tools: Firebug/Charles/Fiddler/HTTP Live Headers

·  Software development background (Java / objective-C / HTML / XML / JavaScript) - a big plus

·  Demonstrated ability to understand business issues and apply creative problem-solving

·  Experience analyzing data to generate clear proposals and presentations

·  Demonstrated ability to understand business issues and apply creative solutions

·  Excellent communication skills and strong client-facing business sense

·  High self-motivation and initiative, “can do” attitude is essential

·  Experience working in a diverse team and a collaborative environment

·  Attention to detail and organizational skills

·  Adequate verbal and written English


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